Return Policy

Return Policy

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition as when you received it: unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, please contact us at electroforce.belgie@gmail.com.
If your return is approved, we will send you a return label and instructions on how and where to send the package. Items returned without first submitting a return request will not be accepted.

If you have any questions about returns, please feel free to contact us at electroforce.belgie@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and provide a solution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, plants)
  • Customized products (e.g., special orders or personalized items)
  • Personal hygiene items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns about a specific item.

We do not accept returns for sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is approved, you can place a new order for the desired item.

14-Day Right of Withdrawal for EU Customers

If your order was shipped to a country within the EU, you have the right to cancel or return your order within 14 days for any reason and without providing justification.
As mentioned above, the item must be in the same condition as when you received it: unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, the refund will be processed automatically to your original payment method within 10 business days.

Please note that it may take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at electroforce.belgie@gmail.com.